Shipping policy
At Lumora, we are committed to delivering your orders quickly, safely, and efficiently.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Time
 5–7 business days
Please note that delivery times may vary during holidays or high-demand periods.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.
Shipping Costs
Shipping fees are calculated at checkout. We may also offer free shipping promotions on selected products or orders.
Delayed or Lost PackagesÂ
While we work closely with our shipping partners, delays may occasionally occur due to customs, weather conditions, or carrier issues. If your order has not arrived within the estimated timeframe, please contact us at lumoraassist@gmailcom.
Incorrect Address
Please ensure your shipping address is accurate before placing your order. Lumora is not responsible for orders shipped to incorrect addresses provided by customers.
Contact Us
If you have any questions regarding shipping, feel free to contact our support team at lumoraassist@gmail.com.