Return & Refund Policy

At Lumora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Certain items may not be eligible for return due to hygiene, safety, or customization reasons.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the item received

We will work to resolve the issue as quickly as possible.

Order Cancellations

Orders may be cancelled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be cancelled.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable digital products
• Personalized or custom-made products
• Clearance or final sale items

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Us page.