Shipping Policy

At Lumora, we are committed to delivering your orders quickly, safely, and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times:

• United States: 7–15 business days
• Canada: 7–15 business days
• United Kingdom: 7–15 business days
• Australia: 7–15 business days
• Other International Locations: 10–20 business days

Please note that shipping times are estimates and may vary due to customs processing, weather conditions, carrier delays, or high-demand periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 2–5 business days to become active.

Shipping Costs

Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions on selected products.

Delayed or Lost Packages

While we work closely with our shipping partners, delays may occasionally occur. If your package appears lost or significantly delayed, please contact us and we will assist in locating your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our Contact Us page and we will be happy to assist you.